Applies to lift ticket, lesson and rental bookings. Excludes Winter Sports Club programs, season pass products and Epic Australia Pass.
Injury or Illness before your trip
If you become ill or injured before your trip and as a result cannot make use of your booked products, you will be required to cancel your booking.
Click here for more information on how to cancel your booking and our cancellation policy.
Injury or Illness during your trip
If you are injured or become ill during your trip and as a result cannot make further use of your multi-day product/s (lift tickets, lessons, or rentals), you may be eligible to receive a Snow Credit equal to the remaining value of your product/s. In addition, any relative or companion, who for reason of providing care and assistance to you and may not be able to complete their holiday, may also be eligible for the same level of Snow Credit.
With your request you are required to provide documentation in the form of a medical certificate that verifies the injury or illness. This document must be dated and shared as close to the incident as reasonably possible and must state the date of diagnosis, and that the injury or illness prevents you from continuing to ski or ride for a specified period of time consistent with the duration of your purchased product.
To request a Snow Credit due to illness or injury, please contact our team using one of the following links along with the required documentation:
- To request a Snow Credit for the remaining value of lift ticket, group lesson and rental booking, click here
- To request a Snow Credit for the remaining value of your private lesson booking, click here