We acknowledge that the recently announced travel restrictions and stay at home orders issued by NSW Health and VIC Health have impacted guests’ school holiday travel plans. Please visit the Epic Coverage FAQ’s for more details on your eligibility to submit an Epic Coverage claim.
Under the Epic Coverage provisions that are included as part of your 2021 Epic Australia Pass, a stay-at-home order has the potential to trigger a Personal Refund event. Epic Coverage terms and conditions provide:
Stay-at Home Order. You are unable to use your pass during the applicable Core Season because the municipality, county, state, province, or country in which your Permanent Residence is located is subject to a “quarantine,” “stay-at-home,” “shelter-in-place” or other comparable mandatory governmental order lasting thirty (30) or more consecutive days. Your “Permanent Residence” refers to your fixed, permanent and principal home for legal and tax purposes.
With the current travel restrictions and stay-at-home orders issued by NSW and Vic Health not issued for a period of 30 or more consecutive days, you are not eligible to make a claim under this personal refund event at this time. A link to the full terms and conditions of the 2021 Epic Australia Pass is available here.